Terms and conditions

1. Who are “we” and “you”?

These terms and conditions belong to Well Breda B.V., trading as Well, based at Nieuwe Ginnekenstraat 49, 4811 NP Breda, registered with the Dutch Chamber of Commerce under number 83597719. You can contact us at info@jeweetwell.nl and 076 711 28 44.

“You” or “the client” means any guest, consumer or business customer who makes a reservation, places an order, enters into an agreement or uses our services.

2. When do these terms apply?

These terms apply to all offers, reservations, orders and agreements with Well, including restaurant visits, takeaway, delivery, catering, events and additional services. They also apply to subsequent orders.

For a specific order, we may agree additional or different terms in a quote, order confirmation or written correspondence. In the event of a conflict, the following order of precedence applies:

1. mandatory Dutch consumer law;
2. the specific terms signed or confirmed in writing;
3. the applicable Uniform Conditions for the Hotel and Catering Industry (UVH);
4. these terms and conditions.

Exceptions apply only to the agreement concerned and only if recorded in writing or electronically.

3. Uniform Conditions for the Hotel and Catering Industry (UVH)

Hospitality agreements, reservations, group bookings, events and catering are also subject to the Uniform Conditions for the Hotel and Catering Industry (UVH), 2024 version onwards where the nature of the agreement permits. The UVH cover matters including reservations, cancellation, payment, force majeure, complaints and liability.

If a provision of the UVH or these terms is found to be invalid, the remaining provisions continue to apply. The invalid provision will be replaced with a valid provision that reflects its purpose and intent as closely as possible, to the extent permitted by law.

4. Offers, information and formation of agreements

We do our best to keep menus, availability, ingredients, images, prices and descriptions accurate and up to date. Obvious errors or mistakes are not binding on us. Images are illustrative; presentation, composition and portion size may vary with the season, availability or preparation.

An agreement is formed when we accept your reservation, order or booking. An automated acknowledgement does not always mean that the order has been accepted. We may decline an enquiry where capacity, delivery area, safety, creditworthiness or other reasonable operational circumstances give us grounds to do so.

You are responsible for providing accurate, complete and up-to-date information. Please notify us of any changes as soon as possible.

5. Prices, payment and additional charges

All consumer prices include VAT. Delivery charges, service charges, packaging deposits, staffing costs, equipment hire and other additional charges are stated before the agreement is concluded or included in the quote.

Online orders are paid using the payment methods offered. For catering, groups or events, we may require a deposit, an interim payment or payment in advance. The payment period is stated on the quote or invoice. If a deposit is not paid on time, we may suspend performance, and any cancellation charge remains payable.

If a consumer pays late, we first observe the legally required reminder period without charging a fee. Statutory interest and permitted out-of-court collection costs may then be charged. For business customers, statutory commercial interest and reasonable collection costs apply from the due date.

6. Restaurant reservations and groups

A reservation is personal and applies to the confirmed date, time, duration and group size. Please arrive on time and call us immediately if you are delayed. If you are more than 15 minutes late without notifying us, we may release the table where reasonably necessary for our schedule.

For groups, special dates or set menus, we may agree a credit card guarantee, deposit, minimum spend, fixed menu or deadline for final guest numbers. Fewer guests, a shorter duration or a change of date may be treated as a partial cancellation under the UVH and the confirmed terms.

Cancel or change your reservation through the channel stated in the confirmation or directly with Well. Any cancellation charges follow the UVH and the specific reservation terms. We never charge more than the law permits.

7. Online ordering, collection and delivery

7.1 Availability and acceptance

Orders are subject to current opening hours, the available menu and the delivery or collection area. Products may sell out. If an important part of your order is unavailable, we will contact you where possible to arrange a suitable alternative or a refund.

7.2 Collection

Collection times are estimates unless we expressly confirm a fixed time. Please check that your order is complete when collecting it. For food safety and quality reasons, fresh products that are not collected on time cannot be kept indefinitely.

7.3 Delivery

Delivery times are estimates. Traffic, busy periods, weather and circumstances affecting external delivery services may cause delays. You must provide the correct address, a reachable telephone number and safe access to the delivery point.

If incorrect details, absence, inability to contact you or an unsafe situation prevent delivery, we may take the order back. The price and delivery costs incurred remain payable to the extent reasonable; a further delivery attempt may incur additional charges.

7.4 External ordering and delivery platforms

If you order through an external platform, that platform’s terms may apply in addition to these terms. The relevant provider is responsible for its payment or platform service; Well remains responsible for the products we prepare and for our own obligations.

8. No right of withdrawal for fresh food and catering on a set date

The statutory 14-day right of withdrawal does not apply to products that spoil quickly or have a limited shelf life, such as freshly prepared food and drinks. Nor does it apply to catering, hospitality or leisure services provided on a specific date or during a specific period. An order therefore cannot be cancelled free of charge after we have accepted it and preparation or purchasing has begun, unless we agree to this in writing or the law provides otherwise.

9. Catering and events

9.1 Quotes and confirmed bookings

A catering enquiry becomes a confirmed booking only after our written order confirmation and, if requested, receipt of the deposit. The quote states the scope, venue, date, numbers, times, menu, equipment, staff and costs. Additional work and changes are charged separately.

9.2 Numbers and changes

You must provide the final number of guests, dietary requirements, allergies and logistical information before the deadline stated in the quote. If you do not, we may use the most recently confirmed details. Reducing numbers, limiting the scope or changing the date may constitute a partial cancellation. The financial consequences follow the quote and the UVH, taking into account costs already incurred and capacity reserved.

9.3 Venue and facilities

The client must arrange timely, clear and safe access, sufficient loading and unloading space, electricity, drinking water, waste facilities, workspace, permits and any other facilities stated in the quote or reasonably required. Waiting time and additional work caused by missing or inadequate facilities may be charged as additional work.

9.4 Equipment and damage

Loaned or hired equipment remains the property of Well or our supplier. The client must handle it with care and is responsible for loss or damage from delivery until return, except for normal wear and tear or where the damage is attributable to Well.

9.5 Leftovers and food safety after handover

After delivery or the end of our service, the client is responsible for correct storage, refrigeration, hygiene and timely consumption of any products left behind. Well may refuse to leave products if doing so would be irresponsible from a food safety perspective. This does not limit our responsibility for a defect already present at delivery.

10. Allergens, dietary requirements and food safety

Always tell us about allergies and severe intolerances before placing your order and repeat them on arrival or at handover. On request, we provide information about the 14 allergens specified by law. We do our best to accommodate dietary requirements and preferences, but this does not automatically constitute an allergen-free guarantee.

Various allergens are handled in our kitchen. Despite careful working practices, cross-contact cannot be completely ruled out. In the case of a severe allergy, we will assess together whether safe preparation is possible. We may decline an order or dish if we cannot responsibly ensure its safety. We always remain bound by applicable food safety legislation.

11. Complaints, checks and remedies

Check a takeaway or delivery order as soon as possible. Report incorrect, incomplete or damaged orders immediately, preferably with the order number and a photo, so we can investigate and offer an appropriate solution. For restaurant and catering services, please report visible issues while the service is taking place so that we still have an opportunity to remedy them.

Prompt notification helps us but does not limit your statutory rights as a consumer. Send other complaints to info@jeweetwell.nl. We normally respond within 14 days. If an investigation takes longer, we will let you know.

12. Conduct, safety and house rules

Guests and clients must follow Well’s reasonable instructions and respect staff, other guests, the venue and property. In the event of aggression, intimidation, discrimination, nuisance, fraud, dangerous behaviour or a serious breach of house rules, we may refuse or terminate service. Services already provided and demonstrable damage remain payable.

13. Force majeure and changes

In the event of force majeure, we may suspend, change or terminate performance to the extent that it is not reasonably possible to fulfil the agreement. This includes power or internet outages, fire, extreme weather, transport problems, staff absence due to illness, government measures, supply problems and disruptions affecting payment, ordering or delivery partners.

Where possible, we will discuss rescheduling, substitution or a refund for the part not performed. Your rights under mandatory consumer law remain unaffected. The detailed force majeure provisions in the UVH also apply.

14. Liability

Well is liable for damage directly resulting from a breach attributable to Well, to the extent provided by law. We do not exclude liability for intent or deliberate recklessness by our management, death or bodily injury caused by our actions, product safety or any other situation in which exclusion is not legally permitted.

For business clients, to the extent permitted by law, our liability is limited to the amount paid out by our liability insurer plus the deductible. If no insurance payment is made, liability is limited to the invoice value of the relevant part of the order. Indirect business losses, such as consequential loss, lost profits, reputational damage and business interruption, are excluded, except in cases of intent or deliberate recklessness by Well’s management.

No limitation applies to consumers if it would infringe their mandatory statutory rights. The liability provisions of the UVH apply in addition.

15. Personal data and digital services

We process personal data in accordance with our privacy policy. For cookies and preferences, please see our cookie page. Payment, reservation, ordering and delivery services may be provided by external service providers; their own privacy terms may also apply.

16. Intellectual property

The Well name, logos, photographs, menus, texts, recipes, design and other content belong to Well or our licensors. Personal use is permitted; copying, commercial reuse or publication without prior permission is not permitted.

17. Changes to these terms

We may change these terms. The version in effect when your agreement was concluded continues to apply to that agreement, unless a change is legally required or you agree to it. The current version is available on this page and can be saved or printed.

18. Applicable law and disputes

Dutch law applies to all agreements. Disputes will be brought before the court with jurisdiction under the law. For consumers, this choice of law does not remove any protection provided by mandatory law in the country where they habitually reside.

We prefer to resolve any disagreement together. Please always contact us first.